Last Updated: December 10, 2023
Thank you for shopping with Redmedy! We strive to ensure that your experience with our products meets your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee.
1. 30-Day Satisfaction Guarantee
You have 30 days from the date of purchase to evaluate your product and decide if it meets your expectations. If, within this period, you find the product unsatisfactory, you may initiate a return.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@redmedy.ca to inform them of your intention to return the product.
- Pack the item securely in the original packaging, if possible.
- Ship the item to the address provided by our customer service team.
3. Customer Pays Shipping
While we offer a 30-day satisfaction guarantee, customers are responsible for the cost of return shipping.
4. Refund Process
Once we receive the returned item, we will inspect it and process your refund. Please note the following:
- Refunds will be issued to the original method of payment.
- We will refund the full purchase amount, excluding the original shipping cost.
5. Refund Timing
Refunds will be processed within 10 business days from the date we receive the returned item. Please allow additional time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
6. Conditions for Returns
To be eligible for a refund, the returned item must meet the following conditions:
- The item must be in its original condition and packaging.
- All included accessories and documentation must be returned.
- The return must be initiated within the 30-day satisfaction guarantee period.
7. Contact Us
If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:
Redmedy
Kelowna, BC, Canada
Email: info@redmedy.ca
Effective Date: December 10, 2023
